To contact the Psychiatrists' Support Service please telephone:
020 7245 0412 or e-mail: firstname.lastname@example.org
How does the support service
All calls are answered by the support
service manager and callers will be given more information about
the service and be able to ask further questions. The manager may
be able to provide initial advice and they may take contact
information from the caller and ask them for their avaialbility to
receive phone calls from doctor advisors. The manager will then
discuss the case anonymously with the Associate Registrar and they
will either be able to provide advice to the doctor, signpost the
doctor to another service or offer support from a doctor advisor.
The support service manager will arrange a time for the doctor
advisor to contact the caller and confirm this with the caller,
usually within the same day.
Are the issues discussed
The service is confidential.
However, if doctors disclose an issue that threatens personal or
professional safety, the Royal College of Psychiatrists have a
professional duty of care to report it to the appropriate
agency/organisation. Doctors who contact the service are made aware
of this at the point of initial contact.
What sort of issues are typically raised with the
PSS and what sort of help can be given?
service deals with a number of issues, but the most common is that
of dealing with difficult colleagues and difficult working
relationships. A further list of the types of problems people
contact the service about can be viewed here and there are also information guides
for areas that people commonly contact the service about.
I would like to discuss my problems
face-to-face. Can I visit the College to use this
The Psychiatrists' Support Service
currently operates as a telephone-based service and does not
offer face-to-face meetings.
Does the service offer
The Support Service is your gateway
to specialist advice and peer support; it does not offer
counselling or treatment. However, the service can signpost to
these resources and further information can be found in the
section of this website.
Will the service be able to provide advocacy or
representation at an employment tribunal?
Support Service is not an advocacy service; it will not act as a
trade union or offer representation at an employment tribunal, but
can direct you to agencies that can help with these matters.
Contact details for pfessional trade unions can be found
How does the service
link with other services available to support
The Psychiatrists Support Service has
excellent links with the General Medical Council, the British
Medical Association and the National Clinical Assessment
Service. Our service often signposts to other relevant
services to support doctors. Therefore, we aim to keep abreast of
any local and national developments. Our resource section contains details of
a variety of organisations and services that we signpost to.
We know from some of the calls we receive, that doctors have been
signposted to us from other services and organisations.
How many phone calls
should I expect to receive from doctor advisors and how long will
the phone calls last?
It depends on the reason
for the call and the amount of support needed. Sometimes, only one
phone call is required to discuss the issues. In other cases, there
may be several phone calls necessary. The doctor advisor and caller
can discuss whether further phone calls would be helpful. The
length of the call is also dependent on needs at the time.
How do you recruit doctors to become doctor advisors
for the service?
When a position on the
committee becomes available, this will be advertised throuhg the
Royal College website and The Psychiatrist. However, if
doctors are keen to help us, we ask them to write to use with their
CV and a covering letter about their experience in helping doctors
in difficult situations. We keep these on file and contact
the doctors when the need arises. All doctors working for the
service will be interviewed in line with College procedures.
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