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Before finding an adviser
Consider whether a client needs:
- advice only – some services will not take
action for a client, but instead will assess a client’s situation
and guide them through how to resolve this.
- advice and representation – other
services will work on a client’s behalf, including negotiation with
any creditors.
- face-to-face advice – some people prefer
talking in person. However, such services are popular.
Appointments can be difficult to obtain, or are allocated on a
first-come-firstserved basis.
- telephone advice – an alternative, often
preferred by those with mobility problems, caring
responsibilities, or in rural areas. Some advice centres have
‘telephone times’, others specialise in telephone
advice.
- internet advice – some services offer
interactive and tailored online advice.
Finding a money adviser
Sources of free and independent advice are listed on the Resources page. You can also search
for local services on some organisations’ websites or phone their
general enquiries line.
Making contact
Some advice services
are very busy. Getting through by phone may take a number of
attempts. If a client visits a face-to-face service without an
appointment, they may need to queue on a
‘first-come-first-served’ basis. Not all services offer such
drop-in sessions every day – try to check in advance.
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