The problem
When taking debt recovery action:
- Creditors may not take a client’s known mental health problems
into account.
- Many clients want their mental health to be
taken into account, and give their consent for this.
- When negotiating with creditors, advisers do
not know what evidence to ask health and social care professionals
for.
Consequently, this can result in:
- Health and social care professionals being
put-off from providing information.
- Inappropriate and distressing action being
taken by creditors.
A solution
The Debt and Mental Health Evidence Form provides a simple
method for health and social care professionals to provide clear
and relevant evidence (6). The DMHEF is a standardised
clinical information form comprised of eight simple
questions.
Recognised tool
The DMHEF has been recognised by major UK creditor and advice
membership organisations.
It also has been approved by the Information Commissioners
Office as complying with UK data protection law on processing
sensitive information.
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