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The Royal College of Psychiatrists Improving the lives of people with mental illness

 

CCQI logo

CCQI (College Centre for Quality Improvement) Staff:


MC

Mike Crawford

Director

Tel: 020 7977 6687

 

Mike Crawford is the Centre Director. He is a clinical academic with a special interest in service quality and health services research.  He is Professor of Mental Health at Imperial College London and part-time honorary consultant psychiatrist at a specialist treatment service for people with personality disorder at Central and North West London Foundation Trust.

 

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Adrian Worrall

Head of Centre for Quality Improvement

Tel: 020 7977 6690

 

Adrian has a professional doctorate in occupational psychology and has worked in the College Centre for Quality Improvement since 1998. Adrian’s main areas of interest are accreditation, quality networks and programme evaluation.

 

Alex

Alex Webster

Centre Administrator

Tel: 020 7977 6689

 

Alex has a degree in French & International Studies. He has previously managed quality improvement projects involved in getting parents and carers back into education and helped set up the Centre for Paramedic Science at St. George’s Hospital Medical School, London.

 


 

CCQI Projects:

 

 

 

 


CCQI Research:  
Alan

Alan Quirk

Senior Research Fellow

Tel: 020 7977 6648

 

Alan has a PhD in sociology and has worked as a researcher at the College since 1998.  Alan’s main areas of interest are shared decision-making in psychiatric practice, user and carer experiences of mental health care, qualitative research, questionnaire and interview development, and survey research.  

 

Robert

Robert Chaplin

Research Fellow

 

Dr Rob Chaplin is a lead member of the research team. He also works as a consultant psychiatrist in a community mental health team.

 

Chris

Chris Fitch

Research Fellow

 

 

 

 

Jo

Lina Aimola

Research Fellow

020 7977 6649

 

 

Alison

Alison Hunter

Research Worker

Tel: 020 7977 6648

 

 


ACP360:  
Jo

Miranda Heneghan

Deputy Programme Manager

Tel: 020 7977 6664

 

Miranda has a degree in Psychology and is a project worker for the National Audit of Psychological Therapies. Miranda's main areas of interest are clinical audit and working to improve psychological services.

Jo

Zoe Brown

Project Administrator

Tel: 020 7977 6664

 

 

 


AIMS:  
Jo

Jo Cresswell

Senior Programme Manager

Tel: 020 7977 4994

 

Jo Cresswell has worked part time at the CCQI since 2004, developing and managing a variety of projects, including the ECT Accreditation Service (ECTAS)and Accreditation for Inpatient Mental Health Services (AIMS). She is currently the Senior Programme Manager for a cluster of projects including the Memory Services National Accreditation Programme and ACP360 appraisal service for psychiatrists as well as ECTAS and AIMS .  Jo is also a  Registered Mental Health Nurse currently working in South London and Maudsley NHS Foundation Trust.

 

Mark

Mark Beavon

Deputy Programme Manager

AIMS-AT / AIMS-WA / AIMS-Rehab

Tel: 020 7977 6694

 

Mark has been at the CCQI since November 2005, and has been a part of the AIMS project almost since its inception. Mark became a Deputy Programme Manager in 2009, and currently has responsibility for the working-age, assessment/triage and rehabilitation branches of the AIMS family.

 

Holly

Holly Robinson

Deputy Programme Manager

Tel: 020 7977 6647

Holly has a BSc in Psychology and a Master’s degree in Psychological Research Methods. Her professional interests include Therapeutic Communities, Therapeutic or Enabling Environments, promoting access to holistic interventions in therapeutic environments, and outcomes research.

 

Sabrina

Aneika Cummings

Project Worker

AIMS-Rehab

Tel: 020 7977 6695

 

Aneika has a BA honours in Politics and International Relations from Royal Holloway University of London. She recently joined the CCQI from the Royal College of Physicians where she worked on a quality improvement project in lung cancer. She has a strong interest in improving patient experience, research methods and quality improvement activities.

 

Hannah

Hannah Raphael

Project Worker

AIMS-AT / AIMS-WA

Tel: 020 7977 6643

 

Hannah has a degree in psychology and joined the AIMS team in September 2010. Hannah’s main interests are working to improve mental health services and attitudes towards mental health.

 

JK

Justina Kaselionyte

Project Worker

AIMS-LD / AIMS-PICU

Tel: 020 7977 4983

 

Justina has a degree in Political Science and International Relations. She joined the CCQI team in August 2011 as a Project Administrator and was providing administrative support to both AIMS and ACP360 teams until March 2012 . Her main interests are  quality improvement in inpatient mental health services, particularly, Psychiatric Intensive Care Units, and better involvement of the service users in the accreditation process.

 

 

 

 

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Jacqueline Marland

Project Administrator

AIMS, ECTAS, HTAS MSNAP & QED

Tel: 020 7977 4993

Jacqueline is an undergraduate law student with a special interest in Contract & EU Law. After having worked in several administrative positions in the US, Jacqueline moved back to the UK to continue study and forge a career in the non-profit sector. Her last position was with Advocates for International Development, where she played a key role in securing funds to promote the inception of their international office in Tanzania and further the achievement of the UN’s Millennium Development Goals.


Community of Communities:  
Sarah

Sarah Paget

Programme Manager

Tel: 020 7977 6697

 

Sarah is Programme Manager of the Community of Communities which is the Accreditation and Quality Improvement Programme for Therapeutic Communities based with the Royal College of Psychiatrists’ Centre for Quality Improvement. She is a co-opted member of the Association of Therapeutic Communities’ Executive Committee and is a member of the International Journal of Therapeutic Communities’ Editorial Advisory Group. Sarah is a qualified psychiatric nurse and has a BA (hons) in Social Psychology and Cognitive Science she has been involved with Therapeutic Communities since 1992. Over the past 4 years she has worked with TC experts, frontline staff and service users to develop TC standards across all sectors and client groups. Sarah is especially keen to encourage TC values and practice in all areas of health and social care.    

 

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Josie Thorne

Project Worker

Tel: 020 7977 6699

Josie joined the CCQI in March 2012 in the Community of Communities team. She has previously worked in research in Health Psychology at King’s College London, and has experience working in clinical trials. She has a BSc in Psychology from Leeds University and a MSc in Health Psychology from King’s College University.

 

 

 Jo   

Natalie Fildes

Project Worker

Tel: 020 7977 6698

 

Natalie joined the CCQI in April 2012 in the Community of Communities team.  Natalie has a BSc in Psychology from the University of Surrey and has experience of working on research projects in both the private and public sectors. 

 

 


ECTAS:  
Jo

Jo Cresswell

Senior Programme Manager

Tel: 020 7977 4994

 

Jo Cresswell has worked part time at the CCQI since 2004, developing and managing a variety of projects, including the ECT Accreditation Service (ECTAS)and Accreditation for Inpatient Mental Health Services (AIMS). She is currently the Senior Programme Manager for a cluster of projects including the Memory Services National Accreditation Programme and ACP360 appraisal service for psychiatrists as well as ECTAS and AIMS .  Jo is also a  Registered Mental Health Nurse currently working in South London and Maudsley NHS Foundation Trust.

 

Sophie

Sophie Hodge

Deputy Programme Manager

Tel: 020 7977 4971

Sophie has a BA in Experimental Psychology from the University of Oxford, and her interests include developments in the field of dementia, memory clinics and the engagement of mental health services in quality improvement.

 

Geraldine Geraldine Murphy

Project Worker

Tel: 020 7977 6696

 

Geraldine has achieved a BSc degree in Human Nutrition and joined the ECTAS team in 2009. Her professional interests include mental health services quality improvement and as ECTAS is the longest running CCQI Accreditation Project, it has allowed her to build up a history of the role of accreditation in quality improvement of services. She is also involved in working with services for eating disorder patients.

 


Enabling Environments:  
Sarah Sarah Paget

Programme Manager

Tel: 020 7977 6697

Sarah is Programme Manager of Enabling Environments. She is a co-opted member of the Association of Therapeutic Communities’ Executive Committee and is a member of the International Journal of Therapeutic Communities’ Editorial Advisory Group. Sarah is a qualified psychiatric nurse and has a BA (hons) in Social Psychology and Cognitive Science she has been involved with Therapeutic Communities since 1992. Over the past 4 years she has worked with TC experts, frontline staff and service users to develop TC standards across all sectors and client groups. Sarah is especially keen to encourage TC values and practice in all areas of health and social care.

 

 

KM  

Keith Mahon

Project Worker

Tel: 020 7977 6691

Keith graduated from Bangor University in 2009 with an MSc in Foundations in Clinical Psychology, and joins the CCQI from the Tavistock and Portman NHS Foundation Trust. Keith’s main areas of interest are acquired brain injury rehabiliation, the service user involvement movement, and the public perception of mental health.

 


Forensic Quality Network:  
Sarah

Sarah Tucker

Programme Manager

Tel: 020 3701 2522

 

Sarah (BA (Hons), M.Sc, M.Phil, Member Institute of Group Analysis, Member UKCP) has led the work of the Quality Network for Forensic Mental Health Services since its launch in 2006. Prior to this she led the initial setting up of Community of Communities. Her publications include papers on key issues for clinical quality improvement. Sarah divides her time between the CCQI and as a group psychotherapist at Camden and Islington NHS Foundation Trust, The Medical Foundation for the Care of Victims of Torture, The Tavistock Centre for Couples Relationships and in private practice. Previously Sarah led a clinical team at HMP Grendon.

 

 

Sam

Samantha Holder

Deputy Programme Manager - Low Secure Services 

Tel: 020 3701 2669

Samantha has a BSc (Hons) in Exercise and Health Sciences and a Professional Certificate in Management from the Open University. She has worked in public sector organisations, mainley withing health and/or social care since leaving university.  Her interests include improving the quality of mental health services.

 

 

Geraldine Geraldine Murphy

Deputy Programme Manager - Medium Secure Services

Tel: 020 3701 2674

 

Geraldine has achieved a BSc degree in Human Nutrition and joined the ECTAS team in 2009. Her professional interests include mental health services quality improvement and as ECTAS is the longest running CCQI Accreditation Project, it has allowed her to build up a history of the role of accreditation in quality improvement of services. She is also involved in working with services for eating disorder patients.

 

is Ilham Sebah

Project Worker

Tel: 020 3701 2673

 

Ilham has a BSc in Psychology and an MSc in Clinical Neuroscience from the Institute of Psychiatry (King’s College London).  She has worked as a visiting lecturer at the University of Westminster teaching Psychology to undergraduate students, and has taken part in research at the IOP. Her main interests are in psychosis and neuroscience research as well as improving mental health services and treatment for patients. 

 

Jo

Madeline King

Project Worker

Tel: 020 3701 2670

 

Maddy has a BSc (Hons) in Psychology from the University of Hertfordshire, and has experience working as a Health Care Assistant in a care home specialising in neurological disorders. She joined the CCQI in September 2012 and is currently working for the Quality Network of Forensic Mental Health Services as a Project Worker.

 

Jo

Emily Lésnik

Project Worker

Tel: 020 3701 2671

 

Emily has a BSc (Hons) in Psychology, and a MSc in Forensic Psychology from the University of Kent. She has experience of working directly with community based service users from a range of backgrounds and supporting survivors of domestic violence.  

 Jo

Rebecca Ryan

Project Worker

Tel: 020 3701 2672

 

Rebecca has a BSc (Hons) in Psychology, and a MSc in Human Evolution and Behaviour from UCL. She has experience of working as a support worker for service users with mental health illness, learning disabilities and substance misuse.

MSNAP:  
Jo

Jo Cresswell

Senior Programme Manager

Tel: 020 7977 4994

 

Jo Cresswell has worked part time at the CCQI since 2004, developing and managing a variety of projects, including the ECT Accreditation Service (ECTAS)and Accreditation for Inpatient Mental Health Services (AIMS). She is currently the Senior Programme Manager for a cluster of projects including the Memory Services National Accreditation Programme and ACP360 appraisal service for psychiatrists as well as ECTAS and AIMS .  Jo is also a  Registered Mental Health Nurse currently working in South London and Maudsley NHS Foundation Trust.

 

Sophie Sophie Hodge

Deputy Programme Manager

Tel: 020 7977 4971

 

Sophie has a BA in Experimental Psychology from the University of Oxford, and her interests include developments in the field of dementia, memory clinics and the engagement of mental health services in quality improvement.

 

 

Emma Hailey

Project Worker

Tel: 020 7977 6644

Emma joined the CCQI in 2012 as a project worker for MSNAP and HTAS. She has a BSc degree in psychology and her main areas of interest are cognition and quality improvement within memory clinics.

 

 


National Audit of Dementia:  
Chloe

Chloe Hood

Programme Manager

Tel: 020 7977 4975

 

Chloë has worked at the CCQI since 2005 on accreditation and audit projects.  In 2006 she co-ordinated the scoping report for the Healthcare Commission on priority areas for the audit of care and treatment of people with dementia, which led to the commissioning of the National Audit of Dementia (care in general hospitals).  Chloë’s main interests are methods which help to promote positive change in service delivery and the evaluation of patient experience.

 

 

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Renata Souza

Deputy Programme Manager

Tel: 020 7977 4977

 

Renata has a BSc in Psychology and an MA in Psychosocial Studies from Birkbeck, University of London. She joined the National Audit of Dementia project in 2009 and has worked closely with  services to evaluate the quality of care provided to people with dementia in general hospitals, and to support quality improvement in this area. Renata is particularly interested in the involvement of service users and hospital staff in quality improvement programmes.

 

 


National Audit of Learning Disabilties:  
 

Aarti Gandesha

Programme Manager

Tel: 020 7977 4975

 

Aarti has an undergraduate degree in Psychology from the University of Leeds, and joined the Royal College of Psychiatrists in 2009. Aarti worked on the National Audit of Dementia (care in general hospitals) for three years, and is now the Programme Manager on the National Audit of Learning Disabilities. This is a one year study determining the feasibility and scope of a future national audit of the physical and mental health care for people with learning disabilities.

 

 

 

Pamela Gallagher

Project Worker

Tel: 020 7977 4997

 

Pamela has worked with the CCQI since May 2013 on the National Audit of Learning Disabilities (Feasibility study). Pamela has an M.Sc. in Applied Social Research from Trinity College Dublin and has experience in inclusive research and front line settings. Her professional interests include quality improvement and how mental health settings respond to services users with intellectual disabilities.

 

 


Quality Mark for Elder-Friendly Wards:  
Chloe

Chloe Hood

Programme Manager

Tel: 020 7977 4975

 

Chloë has worked at the CCQI since 2005 on accreditation and audit projects. In 2006 she co-ordinated the scoping report for the Healthcare Commission on priority areas for the audit of care and treatment of people with dementia, which led to the commissioning of the National Audit of Dementia (care in general hospitals). Chloë’s main interests are methods which help to promote positive change in service delivery and the evaluation of patient experience.

 


National Audit of Psychological Therapies:  
Lucy

Lucy PalmerSenior Programme Manager

Tel: 020 7977 6641

 

Lucy has worked at the CCQI since 2001, managing a variety of projects, including the Quality Network for Inpatient Child and Adolescent Services, the 'Better Services for People who Self harm' project, 'No Health without Mental Health', the Psychiatric Liaison Accreditation Network and the National Audit of Psychological Therapies. Lucy's interests include self harm and suicide, the relationship between physical and mental health and the involvement of service users and carers in training staff and improving services. Before joining the CCQI, Lucy worked in the research and development department at St George's Hospital Medical School, London. 

 

Rachel

Rachel Marsh

Programme Manager

Tel: 020 7977 4982

 

Rachel has a BSc and an MSc in psychology and plans to undertake a clinical psychology doctorate. As well as working on the National Audit of Psychological Therapies (NAPT) Rachel is leading projects to develop an online patient safety in mental health CPD module and has an Honorary Assistant Psychologist post at one of the London mental health Trusts.

 

Elizabeth

Elizabeth Hancock

Deputy Programme Manager

Tel: 020 7977 6641

 

Elizabeth has a psychology degree from the Open University and has worked at the CCQI since 2005, starting on POMH-UK and moving to her present post as Deputy Manager on NAPT in 2010. She is interested in data analysis and is enjoying the challenge of helping to manage the large quantities of data collected on the National Audit of Psychological Therapies.

 

Miranda

Miranda Heneghan

Project Worker

Tel: 020 7977 4984

 

Miranda has a degree in Psychology and is a project worker for the National Audit of Psychological Therapies. Miranda's main areas of interest are clinical audit and working to improve psychological services.

 

 

 

Melissa Clapp

Project Worker

Tel: 020 7977 4974

 

Melissa has a BSc Psychology with Clinical Psychology and a post graduate diploma in low intensity cognitive behavioural interventions. She has experience working across in-patient and primary care settings and joined the NAPT team in 2012 to evaluate service provision for anxiety and depression

 

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Rohanna Cawdron

Project Administrator

Tel: 020 7977 6640

 

Rohanna has a degree in History of Art from the University of East Anglia and has held previous Administration roles working for a Council, a Financial company and a Housing Association. Rohanna is interested in learning more about Mental Health services and their improvement.

 

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Lorna Farquharson

Clinical Advisor

Tel: 020 7977 4972

 

Lorna is a clinical psychologist who has worked for the NHS for over 10 years. She has experience of working in different roles within psychological therapy services, including as a clinician, manager and researcher. As well as being NAPTs clinical advisor, Lorna works as a lecturer and academic tutor on the Doctorate in Clinical Psychology programme at Royal Holloway, University of London.

 


National Audit of Schizophrenia:  
Krysia

Krysia Zalewska

Programme Manager

Tel: 020 3701 2685

Krysia has worked at the CCQI since 2007. Before joining the CCQI she worked as an NHSTD paramedic and as a medical services manager. Krysia holds a BSc (hons) in physical science (physics) and is interested in community mental health services and quality improvement..

 

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Suzie Lemmey

Deputy Programme Manager

Tel: 020 3701 2689

 

Suzie has a degree in psychology and an MSc in forensic psychology. She started at the CCQI as a Project Worker with the AIMS team in January 2010 and moved to POMH and NAS in February 2012. Suzie’s main areas of interest are suicide prevention and service improvement in forensic mental health and learning disabilities settings.

 

Sumera

Simone Jayakumar

Project Worker

Tel: 020 3701 2688

 

Simone has a BSc in Psychology and joined the National Audit of Schizophrenia project in June 2011. Her main areas of interest include mental health issues faced by ethnic minority communities, neuropsychology and quality improvement.

 


Perinatal Quality Network:  
Peter

Peter Thompson

Senior Programme Manager

Tel: 020 7977 6693

Peter has worked at the CCQI since 2004 and manages quality networks working with child and adolescent and perinatal mental health services. He has a BSc in Social Psychology from the University of Kent and a MSc in Environmental Psychology from the University of Surrey. Peter’s interests include CAMHS, perinatal mental health, standards development and quality improvement.

KM

Keith Mahon

Project Worker

Tel: 020 7977 6691

Keith graduated from Bangor University in 2009 with an MSc in Foundations in Clinical Psychology, and joins the CCQI from the Tavistock and Portman NHS Foundation Trust. Keith’s main areas of interest are acquired brain injury rehabiliation, the service user involvement movement, and the public perception of mental health.


PLAN:  
Lucy

Lucy Palmer

Senior Programme Manager

Tel: 020 7977 6641

 

Lucy has worked at the CCQI since 2001, managing a variety of projects, including the Quality Network for Inpatient Child and Adolescent Services, the 'Better Services for People who Self harm' project, 'No Health without Mental Health', the Psychiatric Liaison Accreditation Network and the National Audit of Psychological Therapies. Lucy's interests include self harm and suicide, the relationship between physical and mental health and the involvement of service users and carers in training staff and improving services. Before joining the CCQI, Lucy worked in the research and development department at St George's Hospital Medical School, London. 

 

Sumera

Jenna Spink

Project Worker

Tel: 020 7977 6646

 

Jenna has completed a BSc degree in Applied Psychology at Cardiff University and a MSc in Health Psychology at UCL. She has previously worked for the NHS as an Assistant Psychologist for forensic, learning disability and older adult services as well as for the Alzheimer’s Society. Her main interests are doctor-patient communication, links between physical and mental health, improving the quality of mental health services, dementia and self-harm. She is also a trustee for a women’s self-harm charity. 

 

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Rohanna Cawdron

Project Administrator

Tel: 020 7977 6640

 

Rohanna has a degree in History of Art from the University of East Anglia and has held previous Administration roles working for a Council, a Financial company and a Housing Association.   Rohanna is interested in learning more about Mental Health services and their improvement.

 


POMH-UK:  
Krysia

Krysia Zalewska

Programme Manager

Tel: 020 3701 2685

 

Krysia has worked at the CCQI since 2007. Before joining the CCQI she worked as an NHSTD paramedic and as a medical services manager. Krysia holds a BSc (hons) in physical science (physics) and is interested in community mental health services and quality improvement.

 

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Suzie Lemmey

Deputy Programme Manager

Tel: 020 3701 2689

 

Suzie has a degree in psychology and an MSc in forensic psychology. She started at the CCQI as a Project Worker with the AIMS team in January 2010 and moved to POMH and NAS in February 2012. Suzie’s main areas of interest are suicide prevention and service improvement in forensic mental health and learning disabilities settings.

 

Oda Skagseth

Project Worker

Tel: 020 3701 2687

Oda is a Project Worker for the Prescribing Observatory for Mental Health. She has a BA degree in Psychology and an MSc from the London School of Economics in Health, Community and Development. Oda's main areas of interest are service user involvement, empowerment and participation, improvement of mental health services, social determinants of health and enabling environments.

 

 

Sonya Chee

Project Worker

Tel: 020 3701 2686

Sonya has a BSc in Psychology and Neuroscience from the University of Manchester and an MSc in Medical Anthropology from Brunel University; where she focused her research on perceptions of mental illness among Chinese Diaspora. She has a broad range of interests across mental health, including cross-cultural perceptions and access to services, and working to improve and measure the quality of care. Prior to the CCQI, Sonya worked for her local Healthwatch, where she worked on mental health service user involvement.

 


Quality Network for Community CAMHS:  
Peter

Peter Thompson

Senior Programme Manager

Tel: 020 7977 6693

 

Peter has worked at the CCQI since 2004 and manages quality networks working with child and adolescent and perinatal mental health services. He has a BSc in Social Psychology from the University of Kent and a MSc in Environmental Psychology from the University of Surrey. Peter’s interests include CAMHS, perinatal mental health, standards development and quality improvement.

sroach  Sara Roach

Project Worker

Tel: 0207 977 6685

 

Sara has a BSc in Psychology and joined the QNCC team in 2012. Her main area of interest is improving the quality of community mental health services for children and adolescents.

 


Quality Network for Inpatient CAMHS:  
Peter

Peter Thompson

Senior Programme Manager

Tel: 020 7977 6693

 

Peter has worked at the CCQI since 2004 and manages quality networks working with child and adolescent and perinatal mental health services. He has a BSc in Social Psychology from the University of Kent and a MSc in Environmental Psychology from the University of Surrey. Peter’s interests include CAMHS, perinatal mental health, standards development and quality improvement.

 

Colleen Colleen Roach

Project Worker

Tel: 020 7977 6680

 

Colleen has a BSc in psychology and a MSc in Forensic psychology and joined the College Centre for Quality Improvement from the Institute of Psychiatry at Kings College London. Colleen's main areas of interest are the provision of psychological services in the NHS for depression and anxiety and quality improvement.

 

HC Harriet Clarke 

Project Worker

Tel: 020 7977 6683

 

Harriet has an BSc in Experimental Psychology from the University of Bristol, and joined the QNIC team in 2011. Her main area of interest is improving the quality of inpatient mental health services for children and adolescents.


Closing the Gap:  
Maureen

Maureen McGeorge

Implementation Team Manager

Tel: 020 7977 6684

 

Maureen has spent her career to date in human services, working in services that support people with learning difficulties, people with physical disabilites and most recently with mental health problems. At an early stage she worked in direct care but was drawn into quality assurance work and more recently, into quality improvement activities.  She believes in the value and power of the voice of the service user and seeks to support providers to develop and improve their services such that they are aligned to their needs. Maureen is a psychology graduate, currently studying with the Institute for Healthcare Improvement.

 

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