Alex Webster

Centre Administrator

Tel: 020 7977 6689

Alex has a degree in French & International Studies. He has previously managed quality improvement projects involved in getting parents and carers back into education and helped set up the Centre for Paramedic Science at St. George’s Hospital Medical School, London.

Alan Quirk

Senior Research Fellow

Tel: 020 7977 6648

Alan has a PhD in sociology and has worked as a researcher at the College since 1998.  Alan’s main areas of interest are shared decision-making in psychiatric practice, user and carer experiences of mental health care, qualitative research, questionnaire and interview development, and survey research.  

Robert Chaplin

Research Fellow

Dr Rob Chaplin is a lead member of the research team. He also works as a consultant psychiatrist in a community mental health team.

Chris Fitch

Research Fellow

Lina Aimola

Research Fellow

020 7977 6649

Alison Hunter

Research Worker

Tel: 020 7977 6648

Chris Mangan

Project Administrator

Tel: 020 7977 6664

Chris has a degree in Communication Studies and 5 years experience working in the health sector. He has been living in London for the past 18 months and comes to us following roles with the Medical Council of New Zealand and the British Dental Association.

Anne O'Herlihy

Programme Manager

Tel: 020 7977 6663

Anne has worked at CCQI since 1999, managing a number of CAMHS health service research projects (NICAPS, 2001; CIRS, 2007; COSI-CAPS, 2007). After NICAPS, Anne helped to establish the Quality Network for Inpatient CAMHS (2001 to 2003), and has managed the development of standards for the safe and appropriate care of young people on adult wards (2009), a crisis and/or intensive response within community CAMHS (2010), and practice standards for young people with substance misuse problems (2011).  Her work interests are in outcome measurement, and working with professionals, service users and carers to support the delivery of high quality mental heath care.

Sarah Bleksley

Deputy Programme Manager

AIMS-LD / AIMS-OP / AIMS-PICU

Tel: 020 7977 6647

Sarah has an undergraduate degree in Psychology and a Master’s degree in Mental Health in Learning Disabilities. Sarah’s main areas of interest are mental health in adults with learning disabilities, particularly issues associated with ageing, and quality improvement in inpatient mental health services.

Aneika Cummings

Project Worker

AIMS-Rehab

Tel: 020 7977 6695

Aneika has a BA honours in Politics and International Relations from Royal Holloway University of London. She recently joined the CCQI from the Royal College of Physicians where she worked on a quality improvement project in lung cancer. She has a strong interest in improving patient experience, research methods and quality improvement activities.

Hannah Raphael

AIMS-AT / AIMS-WA

Tel: 020 7977 6643

Hannah has a degree in psychology and joined the AIMS team in September 2010. Hannah’s main interests are working to improve mental health services and attitudes towards mental health.

Justina Kaselionyte

Project Worker

AIMS-LD / AIMS-PICU

Tel: 020 7977 4983

Justina has a degree in Political Science and International Relations. She joined the CCQI team in August 2011 as a Project Administrator and was providing administrative support to both AIMS and ACP360 teams until March 2012 . Her main interests are  quality improvement in inpatient mental health services, particularly, Psychiatric Intensive Care Units, and better involvement of the service users in the accreditation process.

Jacqueline Marland

Project Administrator

AIMS, ECTAS, MSNAP & QED

Tel: 020 7977 4993

Jacqueline is an undergraduate, studying a BSc Psychology Degree with a special interest in Brain and Cognitive Development and Genetics. After having worked in several administrative positions in the US, Jacqueline moved back to the UK to continue study and forge a career in the non-profit sector. Her last position was with Advocates for International Development, where she played a key role in securing funds to promote the inception of their international office in Tanzania, and further the achievement of the UN’s Millennium Development Goals.

Sarah Paget

Programme Manager

Tel: 020 7977 6697

Sarah is Programme Manager of the Community of Communities which is the Accreditation and Quality Improvement Programme for Therapeutic Communities based with the Royal College of Psychiatrists’ Centre for Quality Improvement. She is a co-opted member of the Association of Therapeutic Communities’ Executive Committee and is a member of the International Journal of Therapeutic Communities’ Editorial Advisory Group. Sarah is a qualified psychiatric nurse and has a BA (hons) in Social Psychology and Cognitive Science she has been involved with Therapeutic Communities since 1992. Over the past 4 years she has worked with TC experts, frontline staff and service users to develop TC standards across all sectors and client groups. Sarah is especially keen to encourage TC values and practice in all areas of health and social care.    

Natalie Fildes

Project Worker

Tel: 020 7977 6698

Natalie joined the CCQI in April 2012 in the Community of Communities team.  Natalie has a BSc in Psychology from the University of Surrey and has experience of working on research projects in both the private and public sectors. 

Josie Thorne

Project Worker

Tel: 020 7977 6699

Josie joined the CCQI in March 2012 in the Community of Communities team. She has previously worked in research in Health Psychology at King’s College London, and has experience working in clinical trials. She has a BSc in Psychology from Leeds University and a MSc in Health Psychology from King’s College University.

Jo Cresswell

Senior Programme Manager

Tel: 020 7977 4994

Jo Cresswell has worked part time at the CCQI since 2004, developing and managing a variety of projects, including the ECT Accreditation Service (ECTAS)and Accreditation for Inpatient Mental Health Services (AIMS). She is currently the Senior Programme Manager for a cluster of projects including the Memory Services National Accreditation Programme and ACP360 appraisal service for psychiatrists as well as ECTAS and AIMS .  Jo is also a  Registered Mental Health Nurse currently working in South London and Maudsley NHS Foundation Trust.

Anne O'Herlihy

Programme Manager

Tel: 020 7977 6663

Anne has worked at CCQI since 1999, managing a number of CAMHS health service research projects (NICAPS, 2001; CIRS, 2007; COSI-CAPS, 2007). After NICAPS, Anne helped to establish the Quality Network for Inpatient CAMHS (2001 to 2003), and has managed the development of standards for the safe and appropriate care of young people on adult wards (2009), a crisis and/or intensive response within community CAMHS (2010), and practice standards for young people with substance misuse problems (2011).  Her work interests are in outcome measurement, and working with professionals, service users and carers to support the delivery of high quality mental heath care.

Emily Doncaster

Deputy Programme Manager

Tel: 020 7977 6664

Emily is the Deputy Programme Manager of the Memory Services National Accreditation Programme (MSNAP) and the ECT Accreditation Service (ECTAS). She has a BSc in Psychology (International) from the University of Leeds. Her interests include mental health service quality improvement, service user involvement, and memory clinics.

Project Worker

Tel: 020 7977 6696

Geraldine has achieved a BSc degree in Human Nutrition and joined the ECTAS team in 2009. Her professional interests include mental health services quality improvement and as ECTAS is the longest running CCQI Accreditation Project, it has allowed her to build up a history of the role of accreditation in quality improvement of services. She is also involved in working with services for eating disorder patients.

Sarah Tucker

Programme Manager

Tel: 020 7977 6661

Sarah (BA (Hons), M.Sc, M.Phil, Member Institute of Group Analysis, Member UKCP) has led the work of the Quality Network for Forensic Mental Health Services since its launch in 2006. Prior to this she led the initial setting up of Community of Communities. Her publications include papers on key issues for clinical quality improvement. Sarah divides her time between the CCQI and as a group psychotherapist at Camden and Islington NHS Foundation Trust, The Medical Foundation for the Care of Victims of Torture, The Tavistock Centre for Couples Relationships and in private practice. Previously Sarah led a clinical team at HMP Grendon.

Maddy Reeve-Hoyland 

Deputy Programme Manager

Tel: 020 7977 6662

Maddy studied Social and Political Sciences at Cambridge University, specialising in Psychology, and has worked at the CCQI since 2009. Maddy’s main area of interest is improving the experience of service users in forensic units.

Samantha Holder

Tel: 020 7977 6686

Samantha has a BSc (Hons) in Exercise and Health Sciences and a Professional Certificate in Management from the Open University. Her interests include improving the quality of mental health services.

Project Worker

Tel: 020 7977 6665

Sarah has a BSc in Psychology and a Postgraduate Diploma in Cognitive Behavioural interventions. She previously worked as a Psychological Wellbeing Practitioner delivering guided self-help cognitive behavioural interventions as part of the Improving Access to Psychological Therapies initiative. She has also worked in a low secure Psychiatric Intensive Care Unit in East London. She is currently working for the Quality Network of Forensic Mental Health Services as a Project Worker.

Project Worker

Tel: 020 7977 6660

Ilham has a BSc in Psychology and an MSc in Clinical Neuroscience from the Institute of Psychiatry (King’s College London).  She has worked as a visiting lecturer at the University of Westminster teaching Psychology to undergraduate students, and has taken part in research at the IOP. Her main interests are in psychosis and neuroscience research as well as improving mental health services and treatment for patients. 

Jo Cresswell

Senior Programme Manager

Tel: 020 7977 4994

Jo Cresswell has worked part time at the CCQI since 2004, developing and managing a variety of projects, including the ECT Accreditation Service (ECTAS)and Accreditation for Inpatient Mental Health Services (AIMS). She is currently the Senior Programme Manager for a cluster of projects including the Memory Services National Accreditation Programme and ACP360 appraisal service for psychiatrists as well as ECTAS and AIMS .  Jo is also a  Registered Mental Health Nurse currently working in South London and Maudsley NHS Foundation Trust.

Anne O'Herlihy

Programme Manager

Tel: 020 7977 6663

Anne has worked at CCQI since 1999, managing a number of CAMHS health service research projects (NICAPS, 2001; CIRS, 2007; COSI-CAPS, 2007). After NICAPS, Anne helped to establish the Quality Network for Inpatient CAMHS (2001 to 2003), and has managed the development of standards for the safe and appropriate care of young people on adult wards (2009), a crisis and/or intensive response within community CAMHS (2010), and practice standards for young people with substance misuse problems (2011).  Her work interests are in outcome measurement, and working with professionals, service users and carers to support the delivery of high quality mental heath care.

Emily Doncaster

Deputy Programme Manager

Tel: 020 7977 6644

Emily is the Deputy Programme Manager of the Memory Services National Accreditation Programme (MSNAP) and the ECT Accreditation Service (ECTAS). She has a BSc in Psychology (International) from the University of Leeds. Her interests include mental health service quality improvement, service user involvement, and memory clinics.

Project Worker

Tel: 020 7977 4971

Sophie has a BA in Experimental Psychology from the University of Oxford, and her interests include developments in the field of dementia, memory clinics and the engagement of mental health services in quality improvement.

Chloe Hood

Programme Manager

Tel: 020 7977 4975

Chloë has worked at the CCQI since 2005 on accreditation and audit projects.  In 2006 she co-ordinated the scoping report for the Healthcare Commission on priority areas for the audit of care and treatment of people with dementia, which led to the commissioning of the National Audit of Dementia (care in general hospitals).  Chloë’s main interests are methods which help to promote positive change in service delivery and the evaluation of patient experience.

Aarti Gandesha

Deputy Programme Manager

Tel: 020 7977 4976

Aarti has an undergraduate degree in Psychology from the University of Leeds, and joined the National Audit of Dementia project in 2009. Aarti’s main interests are evaluating patient experience and staff attitudes towards caring for people with dementia in general hospitals.

Renata Souza

Project Worker

Tel: 020 7977 4977

Renata has a degree in Psychology and a master’s degree in Psychosocial Studies. She joined the National Audit of Dementia project in 2009. Renata’s main areas of interest are evaluation and quality improvement of patients experience.

Anne Leonard

Project Worker

Tel: 020 7977 4970

Anne has a BSc in Biology and a Master’s degree in Biology and Control of Disease Vectors. She joined in the National Audit of Dementia in 2012. Anne’s main areas of interest are evaluating and improving the quality of health services.

Holly Robinson

Project Worker

Tel: 020 7977 4986

Holly has a BSc in Psychology and a Master’s degree in Psychological Research Methods. Her professional interests include Therapeutic Communities, Therapeutic or Enabling Environments, promoting access to holistic interventions in therapeutic environments, and outcomes research.

Lucy PalmerSenior Programme Manager

Tel: 020 7977 6641

Lucy has worked at the CCQI since 2001, managing a variety of projects, including the Quality Network for Inpatient Child and Adolescent Services, the 'Better Services for People who Self harm' project, 'No Health without Mental Health', the Psychiatric Liaison Accreditation Network and the National Audit of Psychological Therapies. Lucy's interests include self harm and suicide, the relationship between physical and mental health and the involvement of service users and carers in training staff and improving services. Before joining the CCQI, Lucy worked in the research and development department at St George's Hospital Medical School, London. 

Rachel Marsh

Programme Manager

Tel: 020 7977 4982

Rachel has a BSc and an MSc in psychology and plans to undertake a clinical psychology doctorate. As well as working on the National Audit of Psychological Therapies (NAPT) Rachel is leading projects to develop an online patient safety in mental health CPD module and has an Honorary Assistant Psychologist post at one of the London mental health Trusts.

Elizabeth Hancock

Deputy Programme Manager

Tel: 020 7977 6641

Elizabeth has a psychology degree from the Open University and has worked at the CCQI since 2005, starting on POMH-UK and moving to her present post as Deputy Manager on NAPT in 2010. She is interested in data analysis and is enjoying the challenge of helping to manage the large quantities of data collected on the National Audit of Psychological Therapies.

Miranda Heneghan

Project Worker

Tel: 020 7977 4984

Miranda has a degree in Psychology and is a project worker for the National Audit of Psychological Therapies. Miranda's main areas of interest are clinical audit and working to improve psychological services.

Colleen Roach

Project Worker

Tel: 020 7977 4974

Colleen has a BSc in psychology and a MSc in Forensic psychology and has recently joined the College Centre for Quality Improvement from the Institute of Psychiatry at Kings College London. Colleen's main areas of interest are the provision of psychological services in the NHS for depression and anxiety and quality improvement.

Rohanna Cawdron

Project Administrator

Tel: 020 7977 6640

Rohanna has a degree in History of Art from the University of East Anglia and has held previous Administration roles working for a Council, a Financial company and a Housing Association. Rohanna is interested in learning more about Mental Health services and their improvement.

Olga Luzon

Tel: 020 7977 4972

Olga is a Chartered Clinical Psychologist who has worked within primary and secondary care NHS services for over 10 years, providing specialist psychological assessments and interventions to adults. As well as being the clinical advisor on the National Audit, she works as a lecturer and clinical tutor at Royal Holloway, University of London.

Krysia Zalewska

Programme Manager

Tel: 020 7977 4999

Krysia has worked at the CCQI since 2007. Before joining the CCQI she worked as an NHSTD paramedic and as a medical services manager. Krysia holds a BSc (hons) in physical science (physics) and is interested in community mental health services and quality improvement..

Suzie Lemmey

Deputy Programme Manager

Tel: 020 7977 6645

Suzie has a degree in psychology and an MSc in forensic psychology. She started at the CCQI as a Project Worker with the AIMS team in January 2010 and moved to POMH and NAS in February 2012. Suzie’s main areas of interest are suicide prevention and service improvement in forensic mental health and learning disabilities settings.

Sumera Bhatti

Project Worker

Tel: 020 7977 4981

Sumera has an MSc in Psychology and Mental Health and has worked in CCQI since April 2010. Her main interests are cross-cultural perspectives of mental illness and treatment, self-harm and suicide, and quality improvement.

Simone Jayakumar

Project Worker

Tel: 020 7977 4980

Simone has a BSc in Psychology and joined the National Audit of Schizophrenia project in June 2011. Her main areas of interest include mental health issues faced by ethnic minority communities, neuropsychology and quality improvement.

Emily Maynard

Student Placement

Tel: 020 7977 4980

Emily is an undergraduate at the University of Surrey, studying a BSc in Applied Psychology and Sociology. She is particularely interested in the use and effectiveness of psychotherapies and counselling in the treatment of mental health disorders and therefore hoping to study a Practioner Doctorate course in Psychotherapeutic and Counselling Psychology at Surrey after graduating.

Peter Thompson

Senior Programme Manager

Tel: 020 7977 6693

Peter has worked at the CCQI since 2004 and manages quality networks working with child and adolescent and perinatal mental health services. He has a BSc in Social Psychology from the University of Kent and a MSc in Environmental Psychology from the University of Surrey. Peter’s interests include CAMHS, perinatal mental health, standards development and quality improvement.

Project Worker

Tel: 020 7977 6680

Liz has a degree in English and Philosophy and a Graduate Diploma in Psychology. Her main area of interest is improving the quality of community and inpatient mental health services for young people and their families.

Lucy Palmer

Senior Programme Manager

Tel: 020 7977 6641

Lucy has worked at the CCQI since 2001, managing a variety of projects, including the Quality Network for Inpatient Child and Adolescent Services, the 'Better Services for People who Self harm' project, 'No Health without Mental Health', the Psychiatric Liaison Accreditation Network and the National Audit of Psychological Therapies. Lucy's interests include self harm and suicide, the relationship between physical and mental health and the involvement of service users and carers in training staff and improving services. Before joining the CCQI, Lucy worked in the research and development department at St George's Hospital Medical School, London. 

Jennifer Webb

Project Worker

Tel: 020 7977 6646

Jennifer has an undergraduate degree in Business Administration and a Graduate diploma in Psychology from London Metropolitan University and joined the Psychiatric Liaison Accreditation Network in 2011.  Jennifer’s interests include improving service user experiences in mental health care and improving public attitudes towards persons with mental illness.

Rohanna Cawdron

Project Administrator

Tel: 020 7977 6640

Rohanna has a degree in History of Art from the University of East Anglia and has held previous Administration roles working for a Council, a Financial company and a Housing Association.   Rohanna is interested in learning more about Mental Health services and their improvement.

Krysia Zalewska

Programme Manager

Tel: 020 7977 4999

Krysia has worked at the CCQI since 2007. Before joining the CCQI she worked as an NHSTD paramedic and as a medical services manager. Krysia holds a BSc (hons) in physical science (physics) and is interested in community mental health services and quality improvement.

Suzie Lemmey

Deputy Programme Manager

Tel: 020 7977 6645

Suzie has a degree in psychology and an MSc in forensic psychology. She started at the CCQI as a Project Worker with the AIMS team in January 2010 and moved to POMH and NAS in February 2012. Suzie’s main areas of interest are suicide prevention and service improvement in forensic mental health and learning disabilities settings.

Sumera Bhatti

Project Worker

Tel: 020 7977 4981

Sumera has an MSc in Psychology and Mental Health and has worked in CCQI since April 2010. Her main interests are cross-cultural perspectives of mental illness and treatment, self-harm and suicide, and quality improvement.

Roman Adroer

Project Worker

Tel: 020 7977 4998

Roman has a BSc in Psychology and a BSc in Statistics. He is currently studying a MSc in Public Health and Health Promotion. He joined the POMH-UK project in October 2011. His main areas of interest include mental health, quality improvement and public health.

Emily Maynard

Student Placement

Tel: 020 7977 4980

Emily is an undergraduate at the University of Surrey, studying a BSc in Applied Psychology and Sociology. She is particularly interested in the use and effectiveness of psychotherapies and counselling in the treatment of mental health disorders and therefore hoping to study a Practitioner Doctorate course in Psychotherapeutic and Counselling Psychology at Surrey after graduating.

Peter Thompson

Senior Programme Manager

Tel: 020 7977 6693

Peter has worked at the CCQI since 2004 and manages quality networks working with child and adolescent and perinatal mental health services. He has a BSc in Social Psychology from the University of Kent and a MSc in Environmental Psychology from the University of Surrey. Peter’s interests include CAMHS, perinatal mental health, standards development and quality improvement.

Project Worker

Tel: 0207 977 6685

Sara has a BSc in Psychology and joined the QNCC team in 2012. Her main area of interest is improving the quality of community mental health services for children and adolescents.

Ralph Turan

Tel: 020 7977 6681

Peter Thompson

Senior Programme Manager

Tel: 020 7977 6693

Peter has worked at the CCQI since 2004 and manages quality networks working with child and adolescent and perinatal mental health services. He has a BSc in Social Psychology from the University of Kent and a MSc in Environmental Psychology from the University of Surrey. Peter’s interests include CAMHS, perinatal mental health, standards development and quality improvement.

Project Worker

Tel: 020 7977 6680

Liz has a degree in English and Philosophy and a Graduate Diploma in Psychology. Her main area of interest is improving the quality of community and inpatient mental health services for young people and their families.

Project Worker

Tel: 020 7977 6683

Harriet has an BSc in Experimental Psychology from the University of Bristol, and joined the QNIC team in 2011. Her main area of interest is improving the quality of inpatient mental health services for children and adolescents.

Ralph Turan

Tel: 020 7977 6681

Maureen McGeorge

Implementation Team Manager

Tel: 020 7977 6684

Maureen has spent her career to date in human services, working in services that support people with learning difficulties, people with physical disabilites and most recently with mental health problems. At an early stage she worked in direct care but was drawn into quality assurance work and more recently, into quality improvement activities.  She believes in the value and power of the voice of the service user and seeks to support providers to develop and improve their services such that they are aligned to their needs. Maureen is a psychology graduate, currently studying with the Institute for Healthcare Improvement.