CCQI

What is the Quality Mark for Elder-Friendly Hospital Wards?

The Quality Mark for Elder-Friendly Hospital Wards is a voluntary quality improvement programme which individual hospital wards can sign up to. Participation in this process shows a commitment by the hospital, the ward and the staff to continual improvement of the care provided to patients over 65.
The Quality Mark process aims to support wards to focus on delivery of good quality essential care for older people by:
  • awarding and recognising the achievement of elder-friendly wards;
  • supporting and encouraging wards to improve the quality of care provided;
  • encouraging focus on a continuous improvement cycle through publicising both membership of the scheme and feedback from patients and staff.
The Quality Mark will collect information from patients, ward staff, ward management, lead clinicians, hospital management and governors. This information will be fed back to the ward, displayed as a dashboard, which can be shown off to visitors and patients.
As the process requires involvement from a range of ward and hospital staff, the accomplishment of the elder-friendly Quality Mark will not only be an achievement for the ward but a mark of recognition for all the staff involved in delivering good quality essential care.

 

 

Click here to submit pilot data

 
  

Quality Mark

 

LATEST NEWS:

 

15 February 2012:

The Quality Mark is now in its pilot phase. 6 pioneer hospitals have agreed to support the project and take forward the work of the Quality Mark by participating in a pilot of data collection over the next three months.

 

Trusts involved are:

  • Cambridge University Hospitals Foundation Trust
  • James Paget University NHS Foundation Trust
  • North Bristol NHS Trust
  • Royal Bournemouth & Christchurch Hospitals Foundation NHS Trust
  • The Royal Wolverhampton Hospitals NHS Trust
  • University Hospital of North Staffordshire NHS Trust

 

We would like to thank them for their invaluable contribution and commitment to establishing high standards of care for older people.

 

13 October 2011:

Care Quality Commission calls for action to improve care for older people. They report one in five hospitals failed to meet NHS standards relating to dignity and nutrition.

Links to newspaper articles:

The Guardian

The Telegraph

 

Overview

Why do we need a Quality Mark?

 

The Structure and Process

An explanation of what participating in the Quality Mark involves and how a hospital ward can progress to gain the Quality Mark.

Expressions of Interest

If your hospital ward would like to take part in the Quality Mark, information about expressions of interest can be found here.

Contact us

If you have any questions, or need more information then please contact the team.

 
Why should you join?

Link to Structure and Process
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Contact us
       

 

Quality Mark Disclaimer

 

 

 

 

 

 

 
© 2012 Royal College of Psychiatrists