Principles underpinning our work

• Focused on excellence:  We believe that all services for people with mental health problems should provide high quality care.  We seek to work in ways that support and enable services with development needs to improve, and those that are performing well to aspire to excellence. 

• User centred: We believe that the experience of people using services is key to the design and delivery of high quality care.  For this reason, from the design of our programme to our work with individual services, we seek to engage people with real experience of using services, their carers and representative organisations.

• Aligned with the performance management and regulatory framework: We know that teams and organisations need to be able to demonstrate the quality of the care they provide.  Our work is aligned with the principles and standards identified by the Academy of Royal Colleges for psychiatric liaison services. 

• Locally owned:  We believe that real improvements can only be achieved when those who need to make change happen are fully involved.  PLAN’s work is led by front-line staff, engages senior service managers and involves patients and their carers.

• Multi-disciplinary:  We know that providing excellent services does not depend on one professional group.