Joining the Network

“ A great opportunity to network with colleagues and spend quality time reviewing another service! Initially I was  anxious about what to expect and about my own performance but quickly got into the role and thoroughly enjoyed the experience of sharing information with managers, service users and front line clinicians. It was exhausting but exhilarating. Reviewing the standards has also helped me to consider both my own practice but also of the quality of the service we deliver in our own work place. If I could be involved again in the future I would jump at the chance.”

“As Deputy Lead Reviewer, I found the experience invaluable and an excellent opportunity to benchmark our new and developing service against another established medium secure unit. A Review does not only enhance the quality of care for patients in the service you are reviewing but also your own service. It is an opportunity to experience at first hand best practice, network and an opportunity to reflect on your own service. I admired the openness and transparency of the staff and patients in the Unit we were reviewing and a willingness by Management to address areas where improvement could be made.”  

 “I found the peer review experience extremely interesting and informative. It is an excellent way of developing links and learning about good and innovative practices in similar environments. I am looking forward to the next one!!”

"The self-review provided a useful focus.”

“The quality network in my opinion helps to ensure that best practice is shared and that services learn from similar organisations across the country.”

“There are benefits both to the service being reviewed, but also from being involved in the review team.”

“The process has been extremely beneficial in facilitating change…..These processes have made it easier to bring about a process of quality improvement, addressing those aspects of the hospital identified in the first peer review. The benefits are pleasing, while more remains to be done.”

Cycle 3 Members:

“An absolute pleasure to undertake.”

"Being involved in the process was a great opportunity for networking and comparing my own work environment and the ability to share good practices"

"This was my first experience of a peer-review and found the information provided comprehensive and helpful. Enjoyed the day and learned a lot that I can take back to my own service as well as feeling that I could contribute to another service's quality."

Cycle 4 Members:

"Extremely useful as a learning process - especially shared learning."

"A great opportunity to share and exchange experiences."

"Great to be part of the review team having experiences our first review last year. Sharing of information was really useful."

" External peer-review is useful. Nice to get feedback and challenges to work on in the future. The team were nice to wrok with and the feedback given was constructive and will help us to go forward in addressing challenges."

"The day was very enlightening to other units practices and actually giving positive feedback and ocnstructive criticism is good. Some of the good practice seen will be taken back to my own service."

"I would happily recommend to other staff that they participate in this activity as I found it to be of great benefit."

"The peer review is a consistent approach in identifying areas of good practice and areas for further development within the service. An excellent process to promote a quality service for patents, carers and staff. The review process is a positive experience in sharing practice, developments and establishing a networking systemw ith other members. The framework utilised for the review reflects the core standards within the Standards for Better Health which provides a structured holistic approach to the review."

"The process was empowering in that we feel supported from the wider MSU network. The team were extremely professional at the same time as being relaxed and friendly."

"We particularly value the constructive feedback some of which confirmed our own thinking and some of which reassured the team that we are acheiving a high standard of operation and care."

"Gave us the opportunity to hear from the reviewers how they saw our service in comparison to how we had assessed ourselves. The reviewers also had the opportunity to interview service users and hear from their perspective about the care they receive. It was also useful for us to hear service user comments about the service we provide."