Communication Skills
'Very well organized and well delivered course'
A key role for mental health
professionals is communicating effectively with patients, their
carers and with other professionals, particularly those from other
agencies. By getting our message across and by understanding the
views and needs of others we can reduce the likelihood of conflict
and disagreement. This highly practical workshop looks at the
things that make for effective communication and introduces key
communication skills that can be used whether communicating with
individuals or groups.
Emotional Intelligence
‘Lots to think about and implement’
Research shows that emotional
intelligence is a key ability in building and maintaining
successful relationships at work. This is a core skill in leading
teams, coping with change and managing and resolving conflicts.
This highly practical workshop explores the meaning of emotional
intelligence, the difference that it makes in practice and how to
develop it and how to use
it successfully at work and elsewhere.
Time Management
‘Course presented everyday work happenings in a formal way
which was excellent’
Getting the most from our time is a challenge
for all of us. The demands placed on clinicians within the NHS
increases constantly and it becomes increasingly difficult to find
time for the things that really matter to us.
Negotiation and Influencing Skills
‘Excellent session – very interactive, I liked the way the
course related to our own case study so we were able to up with an
action plan to take away with us when the course was
completed’
The ability to negotiate an influence on a
day-to-day level is an essential skill whether it be agreeing
priorities, workloads or other key deliverables. This workshop
focuses on cooperative negotiation working towards outcomes that
meet the needs of all parties and support long-term relationships.
It is practically focused with specifically designed case studies
to support and maximise learning. You will cover:
* Identifying what is negotiating
* Key skills of effective
negotiators
* Influencing strategies
* Developing trust
* Maximise your negotiating power
* The Prisoners Dilemna exercise
* Negotiation practice
Assertiveness Training
‘Excellent educational day’
This workshop enables participants to develop
their ability to act assertively, even in the most difficult
situations, such as feeling unpopular and not wishing
to offend others.