ACP 360 online questionnaire system (FAQ)
I cannot log on to the
I cannot log on to the site
The online questionnaire can only be accessed
via the unique link contained in the invitation email.
To enter the survey system you must always use
the link contained in this email invitation.
You cannot type the address into the browser
yourself as it will not contain your security code.
If you have used the link and have then
logged out, please close your internet browser and log in
again by using the link contained inside your email invitation.
I have previously logged in successfully, but now I cannot get
past the login screen
Please ensure that you use the link contained
within the email invitation. This link is unique to you and must be
used in combination with the email address that received the
invitation otherwise you will not be allowed to login.
If you took a survey recently or have received
several email invitations from different colleagues then it is
possible that your browser was not logged off the site. Please
clear your browsers cookies, and try again using the link contained
inside the email invitation.
I have completed an online questionnaire about a colleague but
now wish to go in and change the scores
Once a questionnaire is submitted, it cannot be changed and only
one questionnaire can be completed by a nominated colleague. This
is to maintain the integrity the data.
Entering the email address for each
colleague seems quite time-consuming and subject to error - is
there any way I can do this more efficiently?
Email addresses can be copied and pasted into the necessary
boxes. You can also 'click and drag' these from some email
address lists or from a Word document.
My colleagues report that they have not received the
Invitation emails to colleagues are generated automatically - if
a colleague reports that they have not received an invitation
email, please re-visit your assessment homepage to check that their
email address have been entered correctly. It may be useful to
check that there are no spaces within the address.
If you have entered a web-based email address - i.e. @yahoo.com
or hotmail.co.uk, please ask your colleagues to check their junk
My colleagues report that they cannot open the link contained
in the invitation email
In order to open a link contained within an email, mail
format should be in HTML format, this is usually a 'two click '
process to set up and the project team or your IT department can
assist with this.