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The Royal College of Psychiatrists Improving the lives of people with mental illness

What is the Quality Mark for Elder-Friendly Hospital Wards?

The Quality Mark for Elder-Friendly Hospital Wards is a subscription-based quality-improvement programme for individual hospital wards.  Participation in this process will ensure a continuous focus on the care provided for people over the age of 65 and will demonstrate the commitment made by the hospital, the ward and the staff to identify and carry out improvements, and to achieve a consistent quality of care for older people.


The Quality Mark process aims to support wards to focus on delivery of good-quality, essential care for older people by:


  • Engaging patients, ward staff, hospital management and governors in assessing the quality of care provided
  • Providing training to ward staff in Person, Interaction and Environment observations of care
  • Producing a detailed local report that identifies areas of achievement and areas for improvement, enabling targeted action planning
  • Encouraging ward team reflection on their ability to provide elder-friendly care with the training and resources available to them
  • Awarding and recognising the achievement of elder-friendly wards
  • Encouraging focus on a continuous improvement through iterative data collection

The Quality Mark process involved the collection of information from patients, ward staff, ward management, lead clinicians, hospital management, governors, and from observations of care on the ward. This information will be reported back to the ward in a summary format, which can be shared with visitors, patients, staff, regulators and commissioners.


A list of wards that are currently participating in the Quality Mark project can be found here.




Why do we need a Quality Mark?

The Structure and Process

An explanation of what participating in the Quality Mark involves and how a hospital ward can progress to gain the Quality Mark.

Getting Involved 

If your hospital ward would like to take part in the Quality Mark, information about expressions of interest can be found here.

Contact us

If you have any questions, or need more information then please contact the team.

Why should you join?
Link to Structure and Process
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Contact us
Quality Mark Disclaimer

Last updated: 30/11/2015

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Quality Mark



November 2015:

We are offering reduced fees for trusts signing up multiple wards for the next Quality Mark cycle. Please see here for further details.


October 2015

10 wards that have achieved the Quality Mark are currently completing interim reviews to confirm that they are still meeting the award requirements.


September 2015

Congratulations to Eashing Ward, Royal Surrey County Hospital, Michael Bates Ward, North Middlesex University Hospital, Combe Ward, Royal United Hospital Bath, Ward 18, Leicester Royal Infirmary, Ward 45, Manchester Royal Infirmary & Ward 52, Darlington Memorial Hospital for achieving the Quality Mark!


May 2015

We are looking for professional representation on our Award Advisory Committee. Role description and application form


March 2015

Congratulations to Langley Unit, Macclesfield District General Hospital and and Steepholm Ward, Weston General Hospital for achieving the Quality Mark.


January 2015

Congratulations to Ward C5, Royal Blackburn Hospital and Ward 44, Darlington Memorial Hospital for achieving the Quality Mark.


September 2014

Congratulations to Lindhurst Ward, Mansfield Community Hospital and Ward 2B, Royal Liverpool Community Hospital for achieving the Quality Mark.


July 2014

Congratulations to 12 wards who have been awarded the Quality Mark for Elder Friendly Hospital Wards!

Details of the wards can be found in this College press release.


June 2014

A total of 14 wards that undertook Stage II data collection in September have been put forward to the Quality Mark Award Committee this month.


May 2014

Our latest Quality Mark Newsletter is now available to view here!

Contributions to our next edition are welcome. Contact the Project Team for further information.


April 2014

Congratulations to five wards who are the first to be awarded the Quality Mark!

Details of these wards can be found on our Achieving the Award page.


March 2014

A total of 7 wards who undertook Stage II data collection have been put forward to the Quality Mark Award Committee.

September 2013

The first cycle of wards taking part in Stage II: Acheiving the Mark have begun data collection.

A list of all the wards currently participating in the Quality Mark scheme can be found on our Participating Wards page.