Frequently Asked Questions
Yes, if you attend a live webinar you will automatically receive your certificate afterwards.
Yes, you can request a certificate from the webinar organiser after watching the recording on demand.
After registering for the webinar you should receive a confirmation email containing your unique joining link. Click ‘join the webinar’ and it should open the webinar in your web browser.
If you haven’t received a joining link, please check your junk mailbox. If it’s not there, please ocntact the webinar organiser.
You should not need a PIN to join the webinar. If this happens, please close your web browser and try again. If you continue to have difficulties, please contact the webinar organiser.
Try closing your web browser and clicking ‘join the webinar’ in your confirmation email again. If that doesn’t work, please contact the webinar organiser and explain what the difficulty is and include details of any error message you see.