CCQI membership survey results
The College’s Centre for Quality Improvement is home to 28 quality networks and accreditation programmes which work with almost 1,600 services across a broad range of mental health specialisms, setting standards and sharing good practice to drive improvements in quality of care.
The impact of COVID-19 on the department’s programme of activity, largely centred on learning and networking events and cycles of peer review, has been drastic. Since March 2020, all networks worked quickly to move their processes online to ensure members were still provided with opportunities for support, learning and development.
Since then, we are delighted to have hosted over 600 online peer reviews and 150 webinars, attracting more than 15,000 viewers in total. However, with restrictions easing and elements of society beginning to return to normal, we are now in a position to start looking ahead to what the future might hold for us.
In line with the College’s member survey circulated earlier this summer, the quality networks and accreditation programmes recently invited participating services to share feedback about the support the networks have provided during the pandemic, and whether they would prefer our services to be delivered online or face to face in the future.
The headline results were found to be very positive. We received over 220 responses from a broad range of services, equating to roughly 14% of our members. Of those that responded:
- 92% of those who had attended an online event (e.g. a conference or webinar) said they were very satisfied or quite satisfied with the event.
- 79% of those who had attended an online review as a peer reviewer said they were very satisfied or quite satisfied with the experience.
- 72% of services who had received an online review said they were very satisfied or quite satisfied with the experience.
- 84% of services believe that the networks have supported them very well or quite well during the pandemic.
In terms of future models of delivery, we asked about various activities, such as reviews, training, and conferences, and how they should be delivered in the future. We found that:
- Around 15% of members want to engage with the quality and accreditation networks purely via di1gital means.
- Around 10% want to engage with the quality and accreditation networks purely via in-person means.
- 65% of CCQI members want to engage with the quality and accreditation networks via both online and in-person means.
This suggests a blended offering of online and face to face activities would be the preferred model for our members in the future and we are working as a department to determine how best to deliver this in order to provide an optimal member experience.