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The Royal College of Psychiatrists Improving the lives of people with mental illness



ACP 360 online questionnaire system (FAQ)



I cannot log on to the site

The online questionnaire can only be accessed via the unique link contained in the invitation email.

To enter the survey system you must always use the link contained in this email invitation.

You cannot type the address into the browser yourself as it will not contain your security code.


If you have used the link and have then logged out, please close your internet browser and log in again by using the link contained inside your email invitation.


I have previously logged in successfully, but now I cannot get past the login screen

Please ensure that you use the link contained within the email invitation. This link is unique to you and must be used in combination with the email address that received the invitation otherwise you will not be allowed to login.


If you took a survey recently or have received several email invitations from different colleagues then it is possible that your browser was not logged off the site. Please clear your browsers cookies, and try again using the link contained inside the email invitation.


I have completed an online questionnaire about a colleague but now wish to go in and change the scores

Once a questionnaire is submitted, it cannot be changed and only one questionnaire can be completed by a nominated colleague. This is to maintain the integrity the data.


Entering the email address for each colleague seems quite time-consuming and subject to error - is there any way I can do this more efficiently?

Email addresses can be copied and pasted into the necessary boxes. You can also 'click and drag' these from some email address lists or from a Word document.


My colleagues report that they have not received the invitation email

Invitation emails to colleagues are generated automatically - if a colleague reports that they have not received an invitation email, please re-visit your assessment homepage to check that their email address have been entered correctly. It may be useful to check that there are no spaces within the address.


If you have entered a web-based email address - i.e. or, please ask your colleagues to check their junk mail folders.


My colleagues report that they cannot open the link contained in the invitation email

In order to open a link contained within an email, mail format should be in HTML format, this is usually a 'two click ' process to set up and the project team or your IT department can assist with this.




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