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The Royal College of Psychiatrists Improving the lives of people with mental illness

What is the Quality Mark for Elder-Friendly Hospital Wards?

The Quality Mark for Elder-Friendly Hospital Wards is a subscription-based quality-improvement programme for individual hospital wards.  Participation in this process will ensure a continuous focus on the care provided for people over the age of 65 and will demonstrate the commitment made by the hospital, the ward and the staff to identify and carry out improvements, and to achieve a consistent quality of care for older people.


The Quality Mark process aims to support wards to focus on delivery of good-quality, essential care for older people by:


  • Engaging patients, ward staff, hospital management and governors in assessing the quality of care provided
  • Providing training to ward staff in Person, Interaction and Environment observations of care
  • Producing a detailed local report that identifies areas of achievement and areas for improvement, enabling targeted action planning
  • Encouraging ward team reflection on their ability to provide elder-friendly care with the training and resources available to them
  • Awarding and recognising the achievement of elder-friendly wards
  • Encouraging focus on a continuous improvement through iterative data collection

The Quality Mark process involved the collection of information from patients, ward staff, ward management, lead clinicians, hospital management, governors, and from observations of care on the ward. This information will be reported back to the ward in a summary format, which can be shared with visitors, patients, staff, regulators and commissioners.


Please see the list of wards that are currently participating in the Quality Mark project.




Why do we need a Quality Mark?

The Structure and Process

An explanation of what participating in the Quality Mark involves and how a hospital ward can progress to gain the Quality Mark.

Getting Involved 

If your hospital ward would like to take part in the Quality Mark, information about expressions of interest can be found here.

Contact us

If you have any questions, or need more information then please contact the team.

Why should you join?
Link to Structure and Process
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Contact us
Quality Mark Disclaimer

Last updated: 12/07/2017

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Quality Mark



April 2018

Congratulations to five wards from Dorset Healthcare NHS Trust for achieving the Quality Mark. Well done to Jersey Ward, Radipole Ward, Faryewood Ward, Stanley Purser Ward and Tarrant Ward! The first Community Trust to enter multiple wards!

February 2018

Congratulations to Ward 19 maintaining their award for a further three years and continuing to meet the criteria for the award. More information: Hospital ward in South Shields celebrates achieving prestigious mark.

Congratulations to Ray Ward for achieving the Quality Mark Award.

Congratulations to Elizabeth Ward, Harpur Ward and Lister Ward for maintaining the Quality Mark after participating in interim reviews.


January 2018

We are now reserving spaces for March 2018 data collection. To reserve a place for your ward, please go to our joining form.

Current discounts maintained for Spring 2018 cycle of the Quality Mark!

December 2017

Congratulations to Ward 46 for maintain their Quality Mark Award for a further three years.

July 2017

Congratulations to Ward 2 and Ward 4 for achieving the Quality Mark Award.

For the first time, wards who have reached the end of their 3 year Award period have repeated Stage II data collection to show that patient ratings and feedback associated feedback continue to meet the criteria for award.  Well done to Hindhead ward, Ewhurst ward, Ward 2b and Ward 2y who maintained their award for a further 3 years.


June 2017

Now reserving spaces for September 2017 data collection!

Further information including our new Prezi Presentation can be found here..


January 2017

Congratulations to Heberden Ward for achieving the Quality Mark Award, and to Eashing Ward, Ward 52 and Ward 44 for maintaining the Award following interim reviews!