Accessibility Page Navigation
Style sheets must be enabled to view this page as it was intended.
The Royal College of Psychiatrists Improving the lives of people with mental illness

Qm logo

Overview of the Quality Mark for Elder-Friendly Hospital Wards

Why do we need the Quality Mark?

Hospital admission can be particularly difficult for older people. Without the best care, illness or injury can lead to poor outcomes such as loss of mobility or cognitive skills.


Loss of continence, skin problems, dehydration and malnutrition are also risks that have been associated with hospital care.


The Quality Mark helps wards to assess the needs of older patients and provide better care.


Taking part demonstrates commitment made by your hospital, your ward and your staff to achieve consistent high-quality care for older people.


The Quality Mark leaflet contains a summary of the information presented.


Getting Involved


Join the Quality Mark

If you’d like to join the Quality Mark scheme's upcoming data collection period, please complete and submit our Joining Form or our Joining Form for Community Wards.

A minimum of two wards per Trust must sign up together to complete the observational module making up part of the dataset required.


The next cycle begins in September 2018.

For further information, please get in touch or read our Information Sheet for Ward Leaders.


What our members have said about their experience:

"By working collaboratively towards achieving the Quality Mark award, the team used patient feedback to improve the standard of essential care delivered to older people on our ward"      

"The Quality Mark really helped us focus on staff knowledge and training around the needs of older people"     

"We have improved patient comfort, nutrition, support staff can provide and the privacy and dignity of our patients. We are very proud of our achievement in this and look forward to sharing our best practice" 



The Quality Mark aims to be an affordable scheme to encourage the continuous improvement of the care provided to older people.

The cost per ward
 for each calendar year of participation to is £1,200. This includes a one day training session for two members of staff in the use of the PIE observation tool.

We also offer discounts if more than one of your wards sign up.


Login - Members Area

If you don't have an account please Click here to Register

Make a Donation