2026 Continuous Patient & Carer Feedback Data Collection

The Patient and Carer Feedback Questionnaires provide ratings for the quality of communication and overall care. For this round of data collection, questionnaires will only be available online.

Information collected will be used to help hospitals improve standards of care by highlighting things that are done well and areas that need improvement. We welcome any feedback and reports summarising this will be published in 2027.

The following questionnaires are for continuous data collection. Hospitals will be collecting feedback from patients and carers through ongoing collection with a suggested minimum of 2-3 returns per month over a nine-month period (minimum 10 returns per quarter for inter-quarter comparison).

Patient data collection

2026 Patient Questionnaires

Bengali

Gujarati

Punjabi

Urdu

Polish

Turkish

Welsh

Carer data collection

2026 Carer Questionnaires

Governance

  • This questionnaire is completely anonymous and hospital staff will not see your responses.  
  • By completing and returning this form, you consent to the use of your answers in the national audit, including in our reports. Further information about how we use data can be found in our privacy notice on our website.
  • If you decide that you would prefer not to fill in the questionnaire, this is fine and will not in any way affect the care provided.
  • This is not a complaint form, the project team will look at all the responses but because we don’t ask for your name, we will not be able to follow up your individual concerns or complaints. If you would like to make a complaint, please speak to the service or your local Patient Advice and Liaison Service (PALS) who will be able to offer confidential advice on making a complaint.  
  • If you tell us about a risk of harm to a patient, we may need to contact the hospital straight away.

Hospitals participating in continuous data collection (March – December 2026).

  • Basildon Hospital, Mid and South Essex NHS Foundation Trust
  • Blackpool Victoria Hospital
  • Bristol Royal Infirmary, University Hospital Bristol & Weston
  • Croydon University Hospital, Croydon Health Services NHS Trust
  • Derriford Hospital, University Hospitals Plymouth NHS Trust
  • Ealing Hospital, London Northwest Healthcare Trust
  • Good Hope Hospital, University Hospitals Birmingham
  • Hillingdon Hospital, The Hillingdon Hospitals NHS Foundation Trust
  • Ipswich Hospital, East Suffolk and North Essex Foundation trust
  • James Cook University Hospital, University Hospitals Tees
  • King George Hospital, BHRUT
  • Leeds General Infirmary, Leeds Teaching Hospitals NHS Trust
  • Maidstone Hospital, Maidstone and Tunbridge Wells NHS Trust
  • Medway Maritime Hospital, Medway NHS Foundation Trust
  • Milton Keynes University Hospital, Milton Keynes University Hospital
  • Northwick Park Hospital, London Northwest Healthcare Trust
  • Princes Royal University Hospital, Kings College Hospital NHS Trust
  • Queen Elizabeth Hospital, University Hospitals Birmingham
  • Queen Elizabeth Hospital Gateshead, Gateshead Health NHS Foundation Trust
  • Queen's Hospital, BHRUT
  • Royal Blackburn Teaching Hospital, East Lancashire Hospitals NHS Trust
  • Royal United Hospital NHS Foundation Trust
  • Salford Royal, Northern Care Alliance
  • Salisbury District Hospital, Salisbury Foundation Trust
  • St James' University Hospital, Leeds Teaching Hospital NHS Trust
  • Tunbridge Wells Hospital, Maidstone and Tunbridge Wells NHS Trust
  • Weston General Hospital, University Hospitals Bristol and Weston