Dean's Grand Rounds - From Shame to Strength: Educating Doctors About Investigations, Restoring Identity, and Reforming the System

20Nov

Free webinar

Timings 4.00pm - 5.30pm
Location Online - Zoom
CPD 1.5 CPD points, subject to peer group approval
Free£0
Book now
Dean's Grand Rounds - From Shame to Strength: Educating Doctors About Investigations, Restoring Identity, and Reforming the System

Event Information

Complaints and investigation processes are central to clinical governance, yet they are frequently experienced by doctors as punitive, isolating, and psychologically damaging, especially when prolonged, opaque, or poorly managed. This webinar will explore the unintended consequences of such investigations on doctors' wellbeing, professional identity, and patient care. Drawing on lived experience, empirical research, and Quality Improvement (QI) frameworks, the session will educate clinicians on navigating these processes, propose structural reforms, and offer tools for personal and professional resilience. 

Dr Swapna Kongara, Consultant in Psychotherapy, Executive Committee member, RCPsych Psychotherapy Faculty (Chair).

From Scrutiny to Survival: A Doctor’s Journey Through Investigation and Call for Change - Doctor working in psychiatry, with lived experience

This transcript/audio clip shares a psychiatrist’s firsthand experience of undergoing a professional investigation. It explores the personal impact, highlighting both the challenges and positives encountered along the way. The doctor also offers thoughtful recommendations aimed at helping organizations create fairer, more compassionate investigative processes.  

Shame, Identity, and System Harm: What the Evidence Tells Us Dr Rachel Gibbons, Medical Psychotherapist, Vice-Chair RCPsych Psychotherapy Faculty

Session will present the research findings on the emotional and professional impact of complaint processes, dynamics of shame and identity and loss, and explore why reform is essential for doctors’ wellbeing and safe, compassionate patient care.

Embedding compassion and fairness in NHS Investigations: A Quality Improvement Approach  - Ms Uma Krishnamoorthy, Associate Medical Director (A&R), Consultant Gynaecologist, East Lancashire Hospitals NHS Trust, Deputy Medical Director, Professional Standards and Systems Improvement, NHS England and NHS Improvement, Northwest Region.

This presentation examines the challenges of NHS investigations, such as delays, resource issues and disparities. Through anonymised data, webinar attendees will learn how Quality Improvement and stakeholder engagement can help to develop timely, trauma-informed, and fair investigation processes. 

Please read our event terms and conditions before registering.

This event will take place on Zoom. You will need to register using the button above and will then be sent a link to join the webinar. You must have access to a reliable Wi-Fi network and a PC, laptop, tablet or smart phone.

This event will be recorded and made available to watch on-demand after the live webinar.

For further information, please contact:

Email: Charles.Hale@rcpsych.ac.uk

Contact Name: Charlie Hale

Contact number: 0208 618 4064

Event Location

Location: Online - Zoom

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