Fundraising complaints procedure

The Royal College of Psychiatrists is registered with the Fundraising Regulator. The Fundraising Regulator is the independent regulator of charitable fundraising.

The role of the Fundraising Regulator is to:

  • Set and promote the standards for fundraising practice (‘the code’ and associated rulebooks) in consultation with the public, fundraising stakeholders and legislators.
  • Investigate cases where fundraising practices have led to significant public concern.
  • Adjudicate complaints from the public about fundraising practice, where these cannot be resolved by the charities themselves.
  • Operate a fundraising preference service to enable individuals to manage their contact with charities.
  • Where poor fundraising practice is judged to have taken place, recommend best practice guidance and take proportionate remedial action.

The College demonstrates its commitment to promoting the highest standards in fundraising using the regulators registration badge on our fundraising materials, by fundraising in accordance with the Institute of Fundraising Codes of Fundraising Practice and the Fundraising Promise, which is outlined below.

The Royal College of Psychiatrists will provide the Fundraising Regulator with copies of its fundraising materials if requested to do so and we will cooperate fully with the regulator and the Fundraising Preference Service where appropriate.

If you wish to make a complaint about the fundraising activities of The Royal College of Psychiatrists please contact the Director of Development, The Royal College of Psychiatrists, 21 Prescot Street, London, E1 8BB.

If you are dissatisfied with the outcome of your fundraising complaint, you can also refer your complaint to the CEO of the Royal College of Psychiatrists at the address above.

If, having reported your complaint to the CEO you remain dissatisfied with the outcome of your fundraising complaint, you can raise your concern about the fundraising activities of The Royal College of Psychiatrists to the Fundraising Regulator, provided you do so, within two months of receiving a response from The Royal College of Psychiatrists.  

The Royal College of Psychiatrists will cooperate fully in the event that a Complaint is referred to the Fundraising Regulator and we will comply with recommended remedies from the Fundraising Regulator.

Records relating to a fundraising complaint will be retained for at least 24 months from the date on which the complaint was made, except where data protection law requires that the information be put beyond use earlier than this (for example, where the complainant within this timeframe requests that their information be destroyed). 

Learn more about the Fundraising Regulator on their website. 

You can find out more about the Codes of Fundraising Practice from the Institute of Fundraising website.

 

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