About the MSNAP network

New teams can join and start the accreditation process at any time. If you’d like to join the network, please follow the steps below:

  1. Email MSNAP@rcpsych.ac.uk with details of the team(s) you’d like to sign up, including the name of the team and what Trust you fall under;
  2. We’ll add you to our online data collection system ‘CARS’;
  3. You’ll then be able to create an account and sign up on ‘CARS’;
  4. We’ll then arrange together a convenient time for the team to start the review process.

How much does it cost?

The accreditation programme is funded on a subscription basis. The annual fee is £2,000 + VAT per team which includes access to all our materials and events. 

A 10% discount is available for services that purchase a three-year membership, total cost £5,400 + VAT.

If you’d like further information about joining MSNAP, please contact us.

Your MSNAP Membership Benefits

Included in your membership is:

Accreditation assures patients, carers, frontline staff, commissioners, managers, and regulators that your memory service is of a good quality and that staff are committed to improving care. This formal recognition is fantastic, but MSNAP membership also brings a range of other benefits:

  • The Care Quality Commission (CQC) views membership of MSNAP favorably when inspecting a Trust.
  • Information from the accreditation process can be used in Trust quality accounts, as recommended by the National Quality Board.
  • Accreditation rewards hardworking memory service staff for their efforts, raises morale and the profile of the team within its wider organisation.
  • The MSNAP process helps build dialogue with referrers, partner agencies, and commissioners. 
  • The central team has considerable knowledge of the strengths of different MSNAP members and will put people in touch with each other accordingly.

There are three stages to the accreditation process:

1. Self-review

The self-review stage is a 12 week period of data collection where your team will:

  • Rate yourselves against each standard, stating whether you think you meet it or not
  • Complete a brief audit of case notes
  • Each complete a staff questionnaire
  • Ask your referrers to complete a questionnaire
  • Ask patients and their carers to complete a questionnaire

2. Peer Review

You’ll be given 6-8 weeks between the self- and peer-review stages so that you can look through your data and begin to implement any changes.

A review team made up of at least 2 memory service professionals from other MSNAP member services, a service user or carer representative and a member of the central MSNAP team, will then visit your service to discuss the self-review data.

The data collected from both the self- and peer-review will then be used to write a report. The report will highlight your achievements, and outline any changes you’ll need to make to be ‘Accredited’.

You’ll then be given one month to make any changes before being presented to the MSNAP Accreditation Committee (AC).

3. Accreditation

The AC is made up of professionals representing:

  • Royal College of Nursing
  • Royal College of Occupational Therapists
  • Royal College of GPs
  • British Psychological Society
  • Alzheimer’s Society
  • Patient and Carer Representatives

Using your report and any further evidence you might have sent to show you’re meeting the standards, the AC will recommend an accreditation status for you. There are three categories of accreditation status:

  • ‘Accredited’ – for teams that meet:
    • 100% of Type 1 standards
    • 80% of Type 2 standards
    • 60% of Type 3 standards
  • 'Accreditation Deferred' - for teams that: 
    • Do not meet all Type 1 standards but show they will be able to
    • Do not meet enough Type 2 or 3 standards but show they will be able to
    • Do not meet a significant number of standards in one particular area.
  • ‘Not Accredited’ – for teams that:
    • Do not meet the number of standards needed, and do not show they will be able to within a reasonable time
    • Do not submit sufficient self-review data

    Your team will be given time, guidance and support to reach Accreditation.

We write standards for memory services and review them regularly to keep them up-to-date. Our standards are based on the available literature and discussion with professionals and service users.

Find out more about the standards and download a copy here.

Affiliate membership of MSNAP is for memory services who are not ready to apply for MSNAP accreditation at this point, but who have plans to in the near future. Affiliate members will be able to benefit from access to the network and the support of peers, with the eventual aim of achieving accreditation.

The subscription fee for this membership level is only £500 + VAT per service for a two-year period, and if affiliate members register for the full programme within this two-year period, the £500 will be deducted from the first year's subscription fee!

How to join MSNAP as an affiliate member

New teams can join and start the accreditation process at any time. If you’d like to join the network, please follow the steps below:

  1.  Email MSNAP@rcpsych.ac.uk with details of the team(s) you’d like to sign up (including the name of the team         and what Trust you fall under) and whether you would like to join as a full or affiliate member
  2. We’ll add you to our online data collection system ‘CARS’
  3. You’ll then be able to create an account and sign up on ‘CARS’
  4. We’ll then arrange together a convenient time for the team to start the review process.

Affiliate members will receive:

Affiliate membership does not include:

  • A peer review visit from a multidisciplinary team of reviewers
  • A detailed report of the self-review and peer review findings
  • Accreditation
  • Accreditation certificate and final bound report.

Please contact us for more details about affiliate membership.

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