Quality improvement (QI)


NCAP quality improvement webinars

Due to COVID-19 and to support our colleagues in the NHS, in the summer of 2020 NCAP ran five regional QI webinars instead of workshops. The webinars were recorded and are available here to make them accessible to those who were otherwise unable to attend due to the unprecedented situation.

These QI webinars are designed for NCAP audit leads, QI and governance personnel, EIP team clinicians and other interested staff.

The focus of these webinars was on 'outcome measurement' from the EIP audit, what we are measuring and why, and how data can be used to review and improve EIP team quality and individual care.

Webinars were led by NCAP EIP Clinical Advisors Dr Paul French and Professor Jo Smith, Professor Kathryn Greenwood – EYE2 Chief Investigator and Maureen McGeorge - QI expert. If you would like to know more about those presenting you can read their biographies.

The regional webinars took place on the following dates:

  • London – Monday 4 May 2020
  • Manchester – Friday 15 May 2020
  • York – Monday 18 May 2020
  • Cardiff – Monday 15 June 2020
  • Birmingham – Friday 19 June 2020

This is a compilation from our five regional quality improvement webinars.

Webinar #1 is introduced by Dr Paul French and features presentations by Professor Kathryn Greenwood and Maureen McGeorge.

This is a compilation from our five regional quality improvement webinars.

Webinar #2 features a presentation by Dr Paul French on the NCAP National report outcomes data, a Q&A and an interactive discussion session hosted by Dr Paul French, Maureen McGeorge and Professor Jo Smith.

Accompanying documents

Service User Survey data 2019/2020

A presentation from the NCAP Service User Advisor Veenu Gupta on the results from the Service User Survey. This was presented at the EIPN Forum Tuesday 30 June 2020.

The Lester UK Positive Cardiometabolic Health Resource


The Lester Positive Cardiometabolic Health Resource provides practitioners with a simple assessment and intervention framework to protect the cardiovascular and metabolic health of patients with severe mental illness receiving antipsychotic medication.

Adapted for UK use from an original Australian resource, in a process led by the late Professor Helen Lester, this resource has been produced through collaboration between the Royal Colleges of General Practitioners and of Psychiatrists, supported by NAS.

The Lester resource was recently updated with NHS England and Public Health England and is being used in the current NHS mental health CQUIN.

Download a PDF of the Positive Cardiometabolic Health Resource

To request printed copies of the Lester tool, please email us.

Improving the physical health of people with serious mental illness – a practical toolkit

Between 2014 and 2016, NHS England worked with staff and patients in four mental health trusts to improve the cardiovascular (CVD) health outcomes and reduce premature mortality in people with serious mental illness. CVD is the biggest cause of premature death in this patient group.

This toolkit is designed to help other mental health trusts implement the Lester tool, using a combination of detailed case studies, short examples and supporting documents provided by each pilot site.

Download the toolkit

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