What do we mean by Culture of Care?

Put simply, we mean a culture which feels like Care is at the centre of it – that patients and staff feel cared for and are able to provide the care they want to for others.


In 2023, NHS England convened a group with strong representation from the sector, lived experience leadership and involvement, and people who experience inequality in accessing and using mental health services, to develop a set of Culture of Care standards that describe in detail what this means.

These standards form the bedrock of the programme and underpin all of our design and delivery.

Our approaches

A personalised approach to risk

Nav Kapur, Professor of Psychiatry and Population Health (University of Manchester), explains why we should move away from risk categories and risk scores.

A trauma-informed approach

Shirley McNicholas, on of our Trauma-Informed Advisors explains her understanding of a trauma-informed approach is.

Racial equity and an approach based on anti-racism

Jacqui Dyer MBE, Director of Black Thrive Global explains why it is important this programme takes an approach based on anti-racism.

If you have any questions regarding this programme, contact us.
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