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The Royal College of Psychiatrists Improving the lives of people with mental illness

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Why do we need the Quality Mark?

Hospital admission can be particularly difficult for older people. Without the best care, illness or injury can lead to poor outcomes such as loss of mobility or cognitive skills.


Loss of continence, skin problems, dehydration and malnutrition are also risks that have been associated with hospital care.


The Quality Mark helps wards to assess the needs of older patients and provide better care.


Taking part demonstrates commitment made by your hospital, your ward and your staff to achieve consistent high-quality care for older people.


Our leaflet contains a summary of the information presented.

Getting Involved

Join the Quality Mark

If you’d like to join the Quality Mark scheme's upcoming data collection period, please submit our Joining Form or our Joining Form for Community Wards.

A minimum of two wards per Trust must sign up together to complete the observational module making up part of the dataset required.

For further information, please get in touch or read our Information Sheet for ward leaders.

We have two cycles per year, commencing in March and September.


The Quality Mark aims to be an affordable scheme to encourage the continuous improvement of the care provided to older people.

The cost per ward for each calendar year of participation to is £1,200. This includes a one day training session for two members of staff in the use of the PIE observation tool.

2019 Price Increase

The Quality Mark subscription will be increase by £50 from 1 January 2019, to £1250. This is the first price increase implemented since the project began in 2012.

For wards that are already members, if you are due to renew early next year, avoid the price increase by requesting that we invoice you early.

If you are interested in taking part, sign up now using the Joining Forms above, at the 2018 subscription rate, and defer until next year.

We also offer discounts if more than one of your wards sign up.


Associate Membership

We are looking for wards to trial our new Associate Membership for 50% off, costing only £99!

Our aim is for wards to collect and respond to feedback from patients and other groups involved in their care, to achieve an elder-friendly hospital.

Wards can utilise the Quality Mark tools (patient questionnaire plus one other measure) to collect data. This data can then be used to improve the quality of care provided to elderly patients.

This a fantastic opportunity to use our new validated Patient Questionnaire and one other data tool.

You can get detailed and insightful information from patients and staff that will help you to positively impact patient experience.  

More information about our new Associate Membership and how to join.

Login - Members Area

If you don't have an account please Click here to Register

Make a Donation

What our members have said about their experience of the Quality mark:

"By working collaboratively towards achieving the Quality Mark award, the team used patient feedback to improve the standard of essential care delivered to older people on our ward"      

"The Quality Mark really helped us focus on staff knowledge and training around the needs of older people"     

"We have improved patient comfort, nutrition, support staff can provide and the privacy and dignity of our patients. We are very proud of our achievement in this and look forward to sharing our best practice"